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Question 1: How frequent are your Sprees conducted? Answer: herSpree conducts Sprees once every FORTNIGHT (once every 2 WEEKS) so that Online Shoppers wouldn't have to wait too long for the Items to arrive..! All consolidated Orders will be sent out on the 15TH and the LAST DAY of every Month. |
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Question 1: Will there be any Discounts given for Bulk Orders? Answer: If your Order Amount exceeds SGD $300, Handling Charge will only be SGD $2.50 PER ITEM..! |
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Question 2: Is there any Home Delivery Service provided for Bulk Orders? Answer: Order Amount Exceeds SGD $200 >> FREE Islandwide Home Delivery Service. Order Amount Exceeds SGD $100 >> FREE North Areas Home Delivery Service. Order Amount Below SGD $100 >> Home Delivery Service can still be provided for a small fee of $5 Islandwide. Note: All Deliveries are done during Weekday nights (After 7pm onwards and ONLY for Local Addresses). |
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Question 3: I don't feel safe giving you my Residential Address. Still possible for you to send the Items to me? Answer: Definitely..! All we need is a convenient meeting place, be it your Residential Block void deck, any MRT stations, a CoffeeShop near your house or anywhere which you think is convenient for you and we'll deliver your ordered items to your desired location. |
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Question 4: Are there any Hidden Charges? (GST, Import Tax, etc) Answer: We make sure that All Charges are transparent to our customers so NO there will NEVER be any Hidden Charges involved. |
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Question 5: Order already submitted for quite some time. Why is there no response? Answer: As soon as we receive your Order, we'll definitely get back to you in the shortest time possible. However, if after 3 days and you still haven't hear from us, please kindly do a re-send of the email to us again (Sometimes it could be the problem of the Mailing agents). |
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Question 6: Is my Payment made safe in your hands? Or is this one of the scam Websites again? Answer: We know you'll definitely be concerned over this matter as much as we do. But not to worry at all cos our main company ePetzJoy is a BizFile Registered Company in Singapore. We've been in the buisness market for more than 3 years now and you can be 100% sure that your Payment will be safe with us. |
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Question 7: Possible to cancel or make any changes to my Order after confirmation? Answer: Changes to Order after Confirmation >> Possible as long as it reaches us before the end of the month (ONLY a 1 time change is allowed). Cancellation of Order after Confirmation >> Payment will NOT be returned. Please do take note of this. |
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Question 8: Just how long more do I have to wait for my ordered items to arrive??!! Answer: We'll always do our part and send all the Orders out on the 1st of every month but there are just some things in life which we really have no control over such as public holidays, natural disasters, etc which will cause unforeseen delays in the Shipment process. Therefore, this monthly spree is not really suitable for customers who do need the ordered items rather URGENTLY. To track the progress of your Order, you can always refer to our Latest Announcements page as all LATEST UPDATES will be shown there. |
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Question 9: Ordered a total of 20 items but only 18 of them arrived. Will i get back my payment balance? Answer: No worries..! FULL REFUNDS will be returned for items which are Out Of Stock. |
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Question 10: Received my items but realised that I've ordered some items wrongly. Possible for any changes? Answer: Unfortunately it is not possible. Therefore, we stress the importance of checking through your Order Form carefully first before sending it to us. |
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Question 11: Frustrated that no one is picking up my call when i call on your Mobile..! What's happening? Answer: First of all, if this scenario does happen to you, we are sorry for the inconvenience caused and we do sincerely apologize. The reason why sometimes we aren't able to pick up the call is because we do have our own Full Time Jobs during the day and when it does get busy at times, we might not be able to answer it. We appreciate your understandings and in any cases if we really didn't manage to pick up your call, we'll be really thankful if you could send us your Request or Questions to our email or maybe drop us an SMS..! Upon receiving them, we'll definitely reply as soon as we can. |
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Question 12: I have some Feedback to shoot..! How can i have my opinions heard? Answer: You can make use of our Feedback form to send us any Feedback or Questions you have in mind. Regardless if it's a Positive or Negative one, please do feel free to send us your genuine Feedback anytime..! |
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Question 13: How come some popular Online Shops that i've been to aren't in your website? Answer: If you've noticed that a particular Online Shop which is really popular among online shoppers aren't included in our website. Please do feel free to let us know about it so that in the near future we'll be able to include them into our list. |
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Question 14: What does a Red Star (*) beside a specific link in the Website indicates? Answer: It means that it is a NEW Link or NEW Feature which has just been implemented into our Website. After a few weeks time the Red Star will be removed. |
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| - TW Apparels Spree - |
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- TW Mummy / Baby Items Spree - |
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- TW Sexy Costume / Lingerie Spree - |
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- TW Shoes / Boots Spree - |
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- US Drugstore Spree - |
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- US Fashion Items Spree - |
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